Services 5/5
Ongoing care and support
We look after your system and help when problems come up after go-live, so what you built keeps working.
If you are dealing with this
- You are live, but there is no one to ask when something goes wrong
- The person who looked after the system has left, and no one understands how it was set up
- Your business steps have changed, but the system still works the old way
- A new team member has joined and needs someone to show them how to use it
What you get
- Someone to answer when you get stuck, instead of fixing it yourselves
- A system that keeps up with changes in the business
- Knowledge about the system that does not leave with a person who quits
- Extra training when there are new people or new features
This service is for when your system is already in use and you want someone keeping an eye on it, so you are not waiting for it to break before finding someone to fix it.
After go-live, unexpected things usually come up: steps that need changing, new staff who need training, and new questions. We answer them and make the changes we agreed on, and we write down what was changed and when, so the knowledge does not sit with just one person.
Where this fits in how we work with you
Care is the last step of Chat, Check, Craft, Care, and it is paid separately from the main work. We talk through and agree on the scope of care before we start. You do not need this service if your team can look after the system on its own.
Something similar going on? Message us and tell us about it.
Tell us the problem first. We ask a few more questions, then tell you where the real problem is likely to be.
- Phone
- 094-154-1494
- hello@doxbev.com
- doxbev